Performance Evaluation of Innovatively Reengineered Process in Cardiology Hospital using Devil’s Quadrangle
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Full Text |
Pdf |
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Author |
Farkhanda Rasheed, Shoab Ahmad Khan
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ISSN |
2079-8407 |
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On Pages
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131-137
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Volume No. |
6
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Issue No. |
2
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Issue Date |
March 1, 2015 |
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Publishing Date |
March 1, 2015 |
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Keywords |
Medical Re-engineering, Devil's Quadrangle, Workflow Optimization
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Abstract
Medical industry is of vital importance as it deals with the health affairs of humanity, an effort to contribute the assistance with respect to saving of health, wealth and time of the individual and the system (community). In cardiology hospital patients and attendants normally face many troubles (problems) while seeking the treatment for their disease, like access to proper place, excess of waiting time, lack of information in admin and control etc. It is necessary to reengineer tasks hierarchy and sequence in cardiology sector for solving patient’s problems and saving the financial cost. Business process reengineering recovers the procedures of the business process including its improvement. In this paper we present a case study of cardiology hospital named Armed Forces Institute of Cardiology and National Institute of Heart Diseases” (AFIC-NIHD). First of all we reengineer tasks and present them with the help of workflow optimization tool called Bonita Soft. And then calculate the performance of all reengineered tasks using four parameters like cost, quality, time and flexibility with the help of devil’s quadrangle. We have explored how workflow reengineering steps effect on these four parameters and how this reengineering methodology implementation is fruitful.
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