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Journal of Emerging Trends in Computing and Information Sciences >> Call for Papers Vol. 8 No. 3, March 2017

Journal of Emerging Trends in Computing and Information Sciences

The use of the Information Architecture in the design of the IT services

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Author Mauricio Rocha Lyra, Prof. Dr. Cláudio Gottschalg Duque
ISSN 2079-8407
On Pages 1082-1088
Volume No. 3
Issue No. 7
Issue Date July 01, 2012
Publishing Date July 01, 2012
Keywords Information architecture, service management, infrastructure, IT services, ITIL, Service Design


Abstract

The Information Technology Infrastructure Library – ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service Strategy, allows us to see that it does not have space in its body for Information Architecture. As one of the objectives of the Information Architecture is to enable the integration of organizational processes allowing efficient use of the organization resources, it has much to contribute to the design of the IT service when making the identification of service information needs, designs and builds structures of information spaces and define the interrelationship between them. The use of the Information Architecture in the Design of IT Service that this paper presents evidence the perception that the concepts of Information Architecture are present in the construction of IT services. This use contributes to the union of the bodies of knowledge, facilitating the design of services more aligned with business needs.  

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