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Journal of Emerging Trends in Computing and Information Sciences >> Call for Papers Vol. 8 No. 3, March 2017

Journal of Emerging Trends in Computing and Information Sciences

Towards Resolving Software Quality-in-Use Measurement Challenges

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Author Issa Atoum, Chih How Bong, Narayanan Kulathuramaiyer
ISSN 2079-8407
On Pages 877-885
Volume No. 5
Issue No. 11
Issue Date December 1, 2014
Publishing Date December 1, 2014
Keywords Software Quality-in-use; ISO 25010; SQUARE series; Sentiment analysis


Abstract

Software quality-in-use comprehends the quality from users’ perspectives. It has gained its importance in e-learning applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are often ad hoc or based on preference due to difficulty in quantitatively measure software quality-in-use. However, why quality-in-use measurement is difficult? Although there are many software quality models to our knowledge, no works surveys the challenges related to software quality-in-use measurement. This paper has two main contributions; 1) presents major issues and challenges in measuring software quality-in-use in the context of the ISO SQuaRE series and related software quality models, 2) Presents a novel framework that can be used to predict software quality-in-use, and 3) presents preliminary results of quality-in-use topic prediction. Concisely, the issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. The proposed framework employs sentiment analysis techniques to predict software quality-in-use.
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