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Journal of Emerging Trends in Computing and Information Sciences >> Call for Papers Vol. 8 No. 3, March 2017

Journal of Emerging Trends in Computing and Information Sciences

Implementation of Electronic Support Services in an Internet Service Provider: A Case Study

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Author Arash Beiknazari, Alireza Poorebrahimi, Abbas Toloie Eshlaghy
ISSN 2079-8407
On Pages 1541-1548
Volume No. 3
Issue No. 11
Issue Date December 01, 2012
Publishing Date December 01, 2012
Keywords Providing Support Services, Electronic Commerce, Decision Support System


Abstract

Information technology (IT) has created special facilities in businesses and affected almost all business processes from receiving a customer's order to producing, and even delivering services and products. But, in the meantime, one of the major challenges of electronic commerce has always been providing support services electronically. And one of the problems that electronic businesses is encountered with is providing services to the customers effectively and efficiently since in this type of business, the seller is faced with small packages, large number of customers, and the constraints of time, cost, and human resources. In this research, a decision support system is presented that can effectively be used in providing customers service in electronic businesses using records related to the customers services in the database and based on the models of decision tree and decision table. Also, using other databases, such as telecommunications, telephone answering, sales, etc, the research attempts to provide decision support system for the senior director to make major organizational decisions. 

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